Property Amenities

Property services

  • Safe-deposit box at front desk
  • 24-hour front desk
  • Express check-out
  • Television in common areas
  • Dry cleaning/laundry services
  • Smoke-free property
  • Air-conditioned public areas
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Children allowed
  • Families welcome
  • Multilingual staff
  • Pets not allowed
  • Wheelchair accessible


  • Free RV, bus, truck parking
  • Free self parking
  • Parking onsite
  • Wheelchair-accessible parking available

Food and drink

  • Free breakfast
  • Breakfast buffet
  • Continental breakfast
  • Vending machines


  • Outdoor seasonal pool
  • Outdoor furniture
  • Outdoor pool
  • Pool

Business services

  • Business center
  • Fax services available
  • Printer

Internet access in public areas

  • Wireless internet

In-Room Amenities


  • Daily housekeeping

Media and electronics

  • Phone
  • Free local calls
  • LCD TV
  • Television
  • Satellite TV service
  • Premium TV channels
  • Free WiFi
  • Cable TV service
  • Free wired high-speed Internet

Food and drink

  • Microwave
  • Coffeemaker
  • Complimentary coffee
  • Cookware, dishware, and utensils
  • Dinnerware
  • Dishes and utensils for kids
  • Dishware and utensils
  • Ice maker
  • Mini-fridge


  • Towels provided
  • Free toiletries
  • Hair dryer
  • Shower/tub combination
  • Toilet


  • Desk chair
  • Iron/ironing board
  • Blackout drapes/curtains
  • Desk
  • Bathtub only
  • Wheelchair accessible
  • Access via exterior corridors
  • Air conditioning
  • Business center
  • Heating
  • In-room climate (air conditioning)
  • In-room climate control (heating)
  • Shower/tub combination
  • Smoke alarms in rooms

Bedding and linens

  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)
  • Linens provided
  • Premium bedding


SureStay Hotel by Best Western Santa Cruz

477 Reviews #48 of 56 hotels in Santa Cruz

TripAdvisor Traveler Rating

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
  • Excellent
  • Very Good
  • Average
  • Poor
  • Terrible
  • GreenLeader Bronze level

Recent Reviews

Nikkib9186 wrote a review on October 27, 2022
Trip Type: Couples

Love this hotel

I been staying at this hotel for a min I love the office lady everyday I’m there I gotta atleast speak to her. I love how she accommodate My needs no matter what time or day it is. I came to my room...
Navigate794787 wrote a review on October 17, 2022
Trip Type: Family

Do not stay....waste of your money

Difficult check in, late at night and had no towels or soaps in room, had to go back twice to get. Lights by bed did not work. One thin blanket on bed...had to go back and ask for extra blanket...
PDXRebel wrote a review on October 06, 2022 Portland, Oregon
Trip Type: Solo travel

Should have trusted my gut

I was initially given a key to a room that was occupied. Awkward. The manager then gave me a key to a different room saying they'd just finished cleaning it. But when I went in - there was a...


Deposit & Cancellation Policies

Deposit and cancellation policies vary by room type and/or rate selected. Please see policy information on the checkout page.