Property Amenities

Property services

  • Safe-deposit box at front desk
  • 24-hour front desk
  • Express check-out
  • Television in common areas
  • Dry cleaning/laundry services
  • Smoke-free property
  • Air-conditioned public areas
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Children allowed
  • Families welcome
  • Multilingual staff
  • Pets not allowed
  • Wheelchair accessible


  • Free RV, bus, truck parking
  • Free self parking
  • Parking onsite
  • Wheelchair-accessible parking available

Food and drink

  • Free breakfast
  • Breakfast buffet
  • Continental breakfast
  • Vending machines


  • Outdoor seasonal pool
  • Outdoor furniture
  • Outdoor pool
  • Pool

Business services

  • Business center
  • Fax services available
  • Printer

Internet access in public areas

  • Wireless internet

In-Room Amenities


  • Daily housekeeping

Media and electronics

  • Phone
  • Free local calls
  • LCD TV
  • Television
  • Satellite TV service
  • Premium TV channels
  • Free WiFi
  • Cable TV service
  • Free wired high-speed Internet

Food and drink

  • Microwave
  • Coffeemaker
  • Complimentary coffee
  • Cookware, dishware, and utensils
  • Dinnerware
  • Dishes and utensils for kids
  • Dishware and utensils
  • Ice maker
  • Mini-fridge


  • Towels provided
  • Free toiletries
  • Hair dryer
  • Shower/tub combination
  • Toilet


  • Desk chair
  • Iron/ironing board
  • Blackout drapes/curtains
  • Desk
  • Bathtub only
  • Wheelchair accessible
  • Access via exterior corridors
  • Air conditioning
  • Business center
  • Heating
  • In-room climate (air conditioning)
  • In-room climate control (heating)
  • Shower/tub combination
  • Smoke alarms in rooms

Bedding and linens

  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)
  • Linens provided
  • Premium bedding


SureStay Hotel by Best Western Santa Cruz

478 Reviews #49 of 56 hotels in Santa Cruz

TripAdvisor Traveler Rating

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
  • Excellent
  • Very Good
  • Average
  • Poor
  • Terrible
  • GreenLeader Bronze level

Recent Reviews

KevinS3373 wrote a review on March 27, 2023
Trip Type: Solo travel

Don't stay here

POOR. Room is not cleaned properly. Hair in the sink and tub. No HOT water. Parking lot needs to be controlled and maintained. Needs handicap parking spaces near the main entrance of the hotel...
HappyYeah wrote a review on March 19, 2023 Santa Cruz, California
Trip Type: Solo travel


I really enjoy all the stays I have here. The manager is really good at her job and very attentive. If ever something should arise she is very nice and helpful if it’s just a recommendation as to...
Nikkib9186 wrote a review on October 27, 2022
Trip Type: Couples

Love this hotel

I been staying at this hotel for a min I love the office lady everyday I’m there I gotta atleast speak to her. I love how she accommodate My needs no matter what time or day it is. I came to my room...


Deposit & Cancellation Policies

Deposit and cancellation policies vary by room type and/or rate selected. Please see policy information on the checkout page.