Property Amenities

Food and drink

  • Barbecue grill(s)
  • Picnic area
  • Coffee/tea in common areas
  • Free breakfast
  • Wedding services
  • Continental breakfast

Property services

  • Express check-in
  • Coffee/tea in common areas
  • Front desk (limited hours)
  • Express check-out
  • Tours/ticket assistance
  • Dry cleaning/laundry services
  • Smoke-free property
  • Safe-deposit box at front desk
  • Concierge services
  • Multilingual staff
  • Free newspapers in lobby
  • Air-conditioned public areas
  • Children allowed
  • Pets not allowed
  • Wheelchair accessible


  • Free self parking
  • Free RV, bus, truck parking
  • RV, bus, truck parking (surcharge)
  • Parking onsite


  • Common area hot tub
  • Community pool
  • Outdoor pool
  • Pool

Business services

  • Fax services available

Internet access in public areas

  • Wireless internet

In-Room Amenities


  • Daily housekeeping
  • Free newspaper

Media and electronics

  • Phone
  • Free local calls
  • Television
  • Flat-panel TV
  • Free WiFi
  • Digital TV service
  • Free wired high-speed Internet
  • Plasma TV
  • Premium TV channels


  • Towels provided
  • Free toiletries
  • Hair dryer
  • Toilet

Bedding and linens

  • Pillowtop mattress
  • Premium bedding
  • Sofa bed
  • Linens provided


  • Iron/ironing board
  • Bathtub or shower
  • Access via exterior corridors
  • Blackout drapes/curtains
  • Air conditioning
  • AM/FM alarm clock radio
  • Desk
  • Desk chair
  • Heating
  • In-room climate (air conditioning)
  • In-room climate control (heating)
  • Smoke alarms in rooms
  • Wheelchair accessible

Food and drink

  • Coffeemaker
  • Cookware, dishware, and utensils
  • Dinnerware
  • Dishes and utensils for kids
  • Dishware and utensils
  • Microwave
  • Mini-fridge


Quality Inn & Suites, Santa Cruz Mountains

133 Reviews #1 of 3 hotels in Ben Lomond

TripAdvisor Traveler Rating

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
  • Excellent
  • Very Good
  • Average
  • Poor
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Recent Reviews

melissagS9443QJ wrote a review on August 18, 2022
Trip Type: Family

Worst Hotel Ever!!

Where do I start??? We stayed here for the weekend as part of a room block for my sister’s wedding. We got into town late for the rehearsal dinner, so we checked in but did not go to the room. We...
Dennis D wrote a review on August 05, 2022 N California
Trip Type: Couples

Worth a stay for the dramatic setting

Rather than the more typical chain hotel surrounded by parking lots, this inn borders a redwood forest on the banks of the San Lorenzo River. The terrace has a dramatic Disney-esque view of Horvend...
phildO1245XY wrote a review on May 24, 2022
Trip Type: Family

A Mixed Review

The Reception clerk and Night Clerk were both helpful and professional and I give them both high marks. BUT the housekeeping staff was noisy, rude and didn't do their jobs well. I had several MAJOR...


Deposit & Cancellation Policies

Deposit and cancellation policies vary by room type and/or rate selected. Please see policy information on the checkout page.