Property Amenities

Parking

  • Free RV, bus, truck parking
  • Free self parking
  • Parking onsite
  • Wheelchair-accessible parking available

Property services

  • 24-hour front desk
  • Express check-out
  • Television in common areas
  • Dry cleaning/laundry services
  • Smoke-free property
  • Air-conditioned public areas
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Children allowed
  • Families welcome
  • Multilingual staff
  • Pets not allowed
  • Wheelchair accessible
  • Wake-up service

Food and drink

  • Free breakfast
  • Breakfast buffet
  • Continental breakfast
  • Vending machines

Activities

  • Outdoor pool
  • Heated pool

Business services

  • Business center
  • Fax services available
  • Printer

Internet access in public areas

  • Wireless internet

In-Room Amenities

Services

  • Daily housekeeping

Media and electronics

  • Phone
  • Free local calls
  • Television
  • Satellite TV service
  • Premium TV channels
  • Free WiFi
  • Cable TV service

Food and drink

  • Microwave
  • Coffeemaker
  • Complimentary coffee
  • Mini-fridge

Bathroom

  • Towels provided
  • Free toiletries
  • Hair dryer
  • Shower/tub combination
  • Toilet
  • Shower

Features

  • Desk chair
  • Iron/ironing board
  • Desk
  • Bathtub only
  • Wheelchair accessible
  • Access via exterior corridors
  • Air conditioning
  • Roll-in shower

Bedding and linens

  • Linens provided
  • Premium bedding

Reviews

SureStay Hotel by Best Western Santa Cruz

497 Reviews #50 of 58 hotels in Santa Cruz

TripAdvisor Traveler Rating

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
  • Excellent
    78
  • Very Good
    83
  • Average
    100
  • Poor
    101
  • Terrible
    135

Recent Reviews

boredeasly wrote a review on April 28, 2024
Trip Type: Business

Worst hotel stay in my life

Worst hotel in my life! Hotel staff/desk was a piece of sheet! Rooms were crap had to relocate my technician. Room had not been clean and had a bloody tampon in the toilet.
Voyage30204508647 wrote a review on April 22, 2024
Trip Type:

Authentically Warm

As someone who has worked in the hospitality industry for over 20 years in all facets and scales, I can first handedly say I know the trials and tribulations that can come along with all operations...
alanna s wrote a review on March 06, 2024 Santa Cruz, California
Trip Type:

Happy Stay. Happy Day!

Fresh coffee every morning with doughnuts for breakfast. Appreciative of the hotel manager Laura, who was very nice and helpful with getting checked in and making sure I had everything I needed. It...

Policies

Deposit & Cancellation Policies

Deposit and cancellation policies vary by room type and/or rate selected. Please see policy information on the checkout page.